I Believe In Your Business’ Success
With over 25 years of leadership experience, I strengthen the foundation of businesses by strategically focusing on people, processes, and customer experience. My success includes the creation of robust onboarding programs, everboarding, SOP & KPI development, WFM, CX, and developing ways to measure just about anything! I have experience collaborating with Executives, IT, HR, Sales, Service, Production, Accounting, Safety & Risk Management, and others to design learning content/solutions.
A consummate learner, I am curious and innovative- analyzing data, seeking out industry trends and researching best practices to improve/grow. I have demonstrated ongoing success utilizing technology to enhance training, including LMS implementation and management, website design and maintenance, creating training videos, working with IT on software enhancements, and the design of resource apps.
I am passionate about people- a relationship builder. I have managed numerous programs/projects for diverse groups, working directly with staff, volunteers, and community members. I have experience leading small, as well as large staff teams- both in-house and remote. For years I have planned and implemented business activities including team building sessions, corporate events and outings, and training summits.
“The reason most people never reach their goals is that they don’t define them, or ever seriously consider them as believable or achievable. Winners can tell you where they are going, what they plan to do along the way, and who will be sharing the adventure with them”